Teste o OTRS,
A tabela abaixo foi extraída do próprio site do otrs.org, nela você pode acessar algumas interfaces para tirar suas dúvidas sobre as funcionalidades da ferramenta.
| Permissões | Descrição | |
|---|---|---|
| Service Desk 1st level |
As a service desk member you are in the first line to the customer. You are responsible for incident recording as well as initial classification of incidents and service requests. If an initial solution is not possible the incident needs to be dispatched to 2nd level support.Connect via iPhone App | Standard Demo: Log in |
| Extended Demo: Log in |
||
| Service Agent 2nd and 3rd level |
As a 2nd or 3rd level service agent, you are part of the service & support organization and responsible for a certain group of objects or services. Incidents need to be classified and analyzed to provide the customer with an appropriate solution. | Standard Demo:Log in |
| Extended Demo:Log in | ||
| Service Manager | As a service manager, the system provides you with extended rights and control mechanisms in order to manage the service & support organization. | Standard Demo:Log in |
| Extended Demo:Log in | ||
| Administrator | The administrator’s role goes far beyond the previous ones. You may directly control the system’s behavior. | Standard Demo:Log in |
| Extended Demo:Log in | ||
| Customer | As a customer, you typically interact with the system by e-mail, telephone or customer web frontend. Recording incidents and service requests is as easy as classifying or tracking them.Create a ticket by emailView the Public FAQ Frontend | Standard Demo:Log in |
| Extended Demo:Log in |
Dicas de ITSM com OTOBO e Znuny 