OTRS 5 Beta 1

Pessoal, acabou de sair a versão beta do OTRS 5, no site oficial já é possível baixar.

As lista completa com as novidades estão abaixo.

What’s New

1. PRODUCTIVITY

• OTRS is now optimized for use on different types and sizes of mobile devices.

• Single-select and multi-select input fields have been modernized and provide advanced searching and filtering capabilities (thanks to Dusan Vuckovic at Mühlbauer).
• Images can now be added/uploaded to the WYSIWYG editor using Copy&Paste and Drag&Drop from anywhere outside the application (in all browsers, without additional Add-On).
• Improved ticket notification system. It is now possible to configure own ticket notifications with own trigger conditions and recipients. With OTRS Business Solution™, notifications can also be delivered via SMS and/or Notification Web View. The latter is a special screen in OTRS that holds all notifications of the agent; with this OTRS can be used entirely without an email client.

• Statistics received a new graphical user interface which is much better accessible and helps to create great statistics quickly and easily.
  • Additionally, statistics support the new time periods “quarter” and “half-year”

  

  

• It is now possible to group action menu items in the ticket zoom screen. Less often used items can be grouped in a submenu, improving screen usage and clarity.
• Ticket overviews can now display customer company data, thanks to Renée Bäcker.
• The ticket process TransitionAction “TicketCreate” can now create tickets without articles.

2. SCALABILITY & PERFORMANCE

• The new OTRS Daemon handles all asynchronous and periodic tasks and replaces all previous OTRS cron jobs. In a clustered environment the load is automatically distributed over the nodes.
• It is now possible to specify multiple readonly mirror (slave) databases for expensive computations such as statistics or fulltext searches to distribute the load among these database servers.

3. SECURITY

• A new two-factor authentication layer allows added login security.
  • If entering a fixed username and password doesn’t satisfy your requirements, you can now additionally use the open standard for time based one-time passwords (RfC 6238, also known as Google Authenticator).
  • After having enabled the two-factor authentication, agents and customers can add a shared secret to their preferences and immediately start logging in using one-time passwords created by a compatible method of their choice (e.g. the Android Google Authenticator app).

4. WORKING WITH EXTERNAL SYSTEMS

• A new XSLT based GenericInterface mapping module allows for arbitrarily complex user-defined data mapping.

5. INSTALLATION & ADMINISTRATION

• The new OTRS console makes working on the commandline easy and fun. All commands have a consistent interface, useful documentation and provide helpful colored output.
• Administrators can now specify a minimum log level to reduce logging volume, thanks to Renée Bäcker.
• Overview screens in the admin area now show invalid entities in gray, making it easy to focus on active elements.

6. DEVELOPMENT

• New powerful template engine based on Template::Toolkit.
• A central object manager makes creating and using global objects much easier (thanks to Moritz Lenz @ noris network).
• The OPM package format was extended to signal that a package has been merged into another package, allowing the package manager to correctly handle this situation on package installation or update.
• Caching was centralized in one global cache object which also performs in-memory caching for all data.
• Added cache benchmark script, thanks to ib.pl.

Fonte: http://www.otrs.com/release-notes-otrs-5-beta1/